Charan K
Improving user and merchant experience
- Role
- Senior Associate Product Support at smallcase
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Charan K
Product Support Specialist with 5+ years of experience in SaaS, fintech, and customer…
Experience
Senior Associate Product Support
Apr 2025 — Present · Bengaluru, IN
Act as the primary point of contact for high-priority customer queries across the Smallcase product suite (thematic stock baskets, ETFs, advisory portfolios, API integrations, etc.).Provide empathetic, multi-channel support (email, chat, and voice) to 50+ users daily, ensuring a smooth customer experience.Consistently maintain response and resolution times within SLA targets, contributing to 80–90% CSAT scores.Collaborate cross-functionally with product, tech, and business teams to resolve complex issues and improve workflows.
Education
East West Institute Of Technology
Diploma of Education
2014 — 2017
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