Charles Henry Ford
Sqc Risk & Controls Testing & Assessment, Analyst @Mufg Union Bank, N.A
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WORK HISTORY
Sqc Risk & Controls Testing & Assessment, Analyst @Mufg Union Bank, N.A
Versatile, seasoned and performance oriented, SQC Risk & Controls Testing & Assessment Analyst with extensive experience in operations, quality assurance, quality control and process improvements. Demonstrated expertise in regulatory compliance and conflict resolution. Proven ability to lead and train teams who consistently exceed targeted goals within delivery timetables. History of success implementing process improvements that drive efficiency and meet regulatory compliance requirements and minimize risk. My proficiency in pinpointing compliance vulnerabilities, instituting robust controls, and providing actionable remediation strategies have consistently led to elevated compliance standards.• Leadership in a multi-state Quality Assurance team, ensuring data accuracy and delivering the best product to all lines of business and customers.• Develop and maintain complete and accurate documentation while promoting consistency in quality assurance processes.• Excellent written and verbal communication skills for effective communication with technical and non-technical audiences, both internal and external.• Provide feedback on work management tickets and lead training and calibration sessions to improve data quality.• Identify policy and procedure gaps to ensure compliance with company requirements and State and Federal regulations.• Contribute to internal communication channels to provide guidance and direction to others.
EDUCATION
North American College
Diploma
ABOUT CHARLES HENRY FORD
I am an experienced Quality Assurance Analyst with a demonstrated history of working in the financial services industry. Skilled in Negotiation, Customer Service, Banking, Strategic Planning, and Credit. Strong quality assurance professional with a Diploma focused in Computer Technology/Computer Systems Technology from North American College. I possess comprehensive knowledge of Compliance Regulations and U.S. Banking Regulations, including Regs B, C (HMDA), D, E, G (S.A.F.E.), Z, as well as expertise in Fair Debt Collection Practices Act, UDAAP, CFPB Laws, ACH/Wires and NACHA experience. With over 20 years as a seasoned Supervisor in the financial services industry, I excel in Call Center management, delivering exceptional customer support and maintaining quality standards in high call volume environments. My superior computer skills and telephone etiquette contribute to seamless operations. I am well-versed in various lines of business within the mortgage industry and have honed my skills in Microsoft Excel, Word, PowerPoint, Adobe Acrobat, Banking, Financial Analysis, Outlook, and Leadership. As a patient and empathetic professional, I possess excellent written and verbal communication skills, and I am adept at conflict resolution and prioritizing customer care. My goal is to utilize my expertise to contribute positively to the company\'s success while upholding the highest standards of compliance and customer service.
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