Charles Lee
AI Skeptic turned AI Maximalist. Engineering Leadership across many industries.
- Role
- Senior Software Engineering Manager at UnitedHealth Group
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Charles Lee
15+ years engineering across: e-commerce, consumer/mobile apps, big data analytics, health tech, AI chatbots and others.I enjoy learning things, improving things, and growing people.
Experience
Senior Software Engineering Manager
Jan 2021 — Present · San Francisco, CA, US
20••••26Created escalation pathway to human support agent for 2 platforms (LivePerson, AWS Connect) for a ChatGPT-powered chatbotLed 12 engineers while handling KPI\'s for Sr Director\'s team of 31 people20••••24Created new infrastructure and launched Chat team\'s first AWS Lex Chatbots into production, with 3 environments and 2-region high availability. Led a team of 14 to train 7 other teams (~40 people) to make more AWS Lex Chatbots while improving Lex tooling.Created new infrastructure and launched Chat team\'s first AWS Lex Chatbots into production, with 3 environments and 2-region high availability. Led a team of 14 to train 7 other teams (~40 people) to make more AWS Lex Chatbots while improving Lex tooling.20••••23Led 4 teams (18 people) across Find Care & Price Care: Implemented analytics and Fail Gracefully project, decreasing Null Search Rate from 17% to 8%. Rewrite of customer-facing Price Estimates for multi-step HealthCarePaths with a new design system and separation from Find Care\'s codebase. Created a new Build-and-Deploy Pipeline with Pulumi and Github Actions on AWS. Took over and shaped a junior Quality Engineering team\'s processes.
Education
University of California, Berkeley
Electrical Engineering & Computer Science
University of California, Berkeley
Bachelor of Science, Electrical Engingeering and Computer Science
2003 — 2007
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