Laura Cutler

About Laura Cutler

Knowledge, experience and understanding of project methodology flow, and process from…

Experience

1. IT Senior Business Analyst

   ADT

   Aug 2014 — Present · Aurora, CO, US

   Serve as a liaison between the Dealer Indirect Sales Channel business unit and IT to provide technical and business solutions that meet Indirect Dealer Operations user needs.•Formulate and define system scope and objectives through research as well as an understanding of the applicable business systems and industry requirements.•Complete and translate high-level business requirements to functional specifications for IT and manage changes to those specifications.•Negotiate agreements and commitments by facilitating communication between the business unit(s) and IT from initial requirements to final implementation.•Analyze Dealer Indirect Sales Operations\' strengths and weaknesses to identify opportunities for automating processes and functions.•Possess expert knowledge of the Sales Operations business unit supporting IT systems and capabilities, help educate IT on the direction of the business, and maintained a good understanding of technology trends in order to develop solutions for the business units supported that enhance the competitive edge of the enterprise.•Lead medium to large size projects, supported projects and lead sub-teams in support of projects, report project status and communicate to stakeholders•Recognized as a subject matter expert.•Conduct business process analyses, needs assessments, and preliminary cost/benefits analyses in order to align information technology solutions with business initiatives.•Analyze and evaluated existing and/or proposed systems.•Lead process configuration design activities.•Collaborated with functional design and assist development teams in providing configuration solutions for business requirements.• Provided ad-hoc reporting and analysis.• Provided information, guidance, and assistance to more junior level employees.

Skills

• Telecommunications
• Analysis
• Software Project Management
• Crm
• IT Project & Program Management
• Information Technology
• Software Documentation
• Requirements Management
• Direct Sales
• Software Requirements
• Program Management
• Requirements Analysis
• Requirements Gathering
• System Requirements
• Customer Relationship Management (Crm)
• Project Management
• Management
• Team Building
• Cross-Functional Team Leadership
• Vendor Management
• Business Analysis
• Business Requirements
• Testing
• Requirement Specifications
• User Acceptance Testing