Fiona C.
Product Designer @Ready Education
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WORK HISTORY
Product Designer @Ready Education
I genuinely enjoy getting involved research and discovery conversations. Over the past 18 months, I\'ve planned and executed 7 research initiatives, speaking with 50+ students and administrators to uncover insights that have directly shaped the design of multiple features and initiatives. I\'ve also been redesigning key features like notification preferences, improving accessibility and usability across 190+ institutions worldwide. It\'s rewarding to see this work impact notifications, emails, event registrations, and other student interactions at scale.Ready Education provides the leading campus experience platform designed to foster community and drive retention.
EDUCATION
Sophia University
Exchange student, Spring Semester 2017, Liberal Arts
The University of Hong Kong
Bachelor of Social Sciences, Politics and Public Administration; Sociology
ABOUT FIONA C.
Hi, I’m Fiona I design and conduct research for digital products that bring structure and simplicity to messy workflows. Over the past 5 years, I’ve worked across startups, agencies, corporates and global SaaS companies, delivering design and research for fintech, insurtech, and edtech products. I inform product roadmaps, strategies, and design with real user insights from all directions. My focus:→ Simplifying regulated, enterprise-level workflows into clear experiences→ Using research to uncover needs early and avoid wasted effort→ Building and maintaining design systems that scale across teams and marketsSome highlights:→ Planned and conducted research end-to-end on 7+ initiatives with 50+ participants in less than 1 year, shaping features used by of users→ Designed customer-facing and admin products from 0→1 within 12 months, including a fund trading app and white-label SaaS claims modules→ Partnered with cross-functional teams across time zones, continents (Asia, Europe and North America) to bring clarity, structure, and measurable outcomesOutside of work, I’m a language learner (English/Chinese bilingual, Japanese N2/B2, Finnish A1) and thrive in multicultural, cross-time-zone teams.If you’re looking for a product designer who can handle hands-on design and rigorous research, and who’s comfortable turning messy problems into practical, scalable solutions, let’s connect.
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