Chantelle Gangoso
Assistant Manager, Enterprise Workforce Operations @BCAA
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WORK HISTORY
Assistant Manager, Enterprise Workforce Operations @BCAA
As an Assistant Manager, I have a strong track record of optimizing capacity, service delivery, and employee experience across multi-channel operations. I lead a team of Schedulers and a Coordinator and play a critical role in workforce planning, forecasting, scheduling, and real-time performance strategies to ensure the right people with the right skills are available at the right time.I partner closely with operational and business leaders to balance service level achievement, cost control, and workforce engagement—using data-driven insights, automation, and standardized WFM best practices. I have experience utilizing Power BI, Verint, Workday, and Amazon Connect to export data and create meaningful insights to provide recommendations on productivity improvements and to report on actual results to those of all levels, including our senior and executive team. Passionate about developing high-performing teams, I focus on coaching, succession planning, and continuous improvement to support both organizational goals and employee retention.I\'m known for strategic thinking, clear communication, and collaborative leadership in fast-paced, transformation-focused environments.
EDUCATION
University of Amsterdam - Amsterdam Business School
Academic Exchange, 2018
Beedie School of Business at Simon Fraser University
BBA (Honours), Finance & Operations Management
St. Thomas More Collegiate
High School Diploma
SKILLS
ABOUT CHANTELLE GANGOSO
Assistant Manager, Enterprise Workforce Operations at BCAA
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