Chantelle Cousins

Optical Manager @VSP Onsite Vision Clinics

Philadelphia, PA, US

Oversee the daily operations of the optical store, ensuring smooth workflow and top-tier customer service- Manage, train, and motivate staff, ensuring the team meets sales and service goals- Monitor inventory levels, manage stock orders, and ensure proper merchandising of optical products- Ensure all optical equipment is maintained and functioning properly- Handle customer concerns and complaints, providing effective solutions and ensuring customer satisfaction- Stay up-to-date with the latest eyewear trends and optical technologies to recommend products to customers- Manage scheduling, payroll, and other administrative tasks- Collaborate with optometrists to ensure proper prescriptions and customer needs are met- Ensure compliance with health regulations and company policies- Drive sales growth through marketing efforts, community outreach, and customer relationship management.