Chantele Gibson

About Chantele Gibson

Chief Customer Officer and senior commercial executive with 15+ years driving revenue growth and strategic partnerships across global SaaS and enterprise organizations. Proven executive partner to CEOs and boards, leading enterprise customer expansion and partner-led growth at scale.I have led customer and partnerships organizations across North America, EMEA, and APAC, serving as executive sponsor to enterprise customers and building long-term strategic relationships. My experience sits at the intersection of revenue, partnerships, and customer growth, aligning Sales, Product, and Marketing around measurable commercial outcomes.I have operated in growth-stage and PE-backed environments, supporting M&A integrations and scaling operating models to support sustained enterprise growth. I am most effective in senior leadership roles where revenue accountability, strategic partnerships, and customer expansion are central to the business strategy.

Experience

1. Chief Customer Officer

   Searchspring Now Athos Commerce

   Feb 2024 — Present

   Senior executive role with global responsibility for customer growth and strategic partnerships across a SaaS platform serving enterprise clients. Led customer and partnerships organizations across North America, EMEA, and APAC, serving as executive sponsor to enterprise accounts and partnering closely with the CEO and executive leadership team.Owned customer retention, expansion, and partner-led growth initiatives, translating customer and partner insight into commercial strategy and cross-functional execution with Sales, Product, and Marketing. Established scalable frameworks for executive engagement, global customer operations, and long-term account growth.Completed executive tenure; currently transitioning and exploring senior leadership roles where revenue growth and strategic partnerships are central to the business strategy.

Education

• Concordia University College of Alberta

  Bachelor of Arts

Skills

• Key Account Development
• Sales Operations
• Customer Retention
• Customer Service
• Direct Sales
• Shopper Marketing
• Sales
• E-Commerce
• New Business Development
• Inventory Management
• Categorization
• Coaching
• Business-to-Business (B2b)
• Strategic Partnerships
• Account Management
• Contract Negotiation
• Selling
• Start-Ups
• Negotiation
• Management
• Team Building
• Lead Generation
• Forecasting
• Performance Management
• Crm
• Business Development
• Sales Management
• Product Marketing
• Sales Presentations
• Merchandising
• Operations Management
• Leadership
• Retail
• B2b
• Team Leadership
• Budgets
• P&L Management
• Cross-Functional Team Leadership
• Marketing Strategy