Chantel Mayfield
Managing Director, Enterprise Customer Support @American Cancer Society
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WORK HISTORY
Managing Director, Enterprise Customer Support @American Cancer Society
Austin, TX, US
The Managing Director, Enterprise Customer Support, is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer & volunteer service & support and the strategic development of operational requirements, process and technology, to deliver key service & support outcomes for customers (donors, fundraisers and volunteers) of the American Cancer Society, ensuring an optimal customer experience.The Managing Director is responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer, including volunteers and for leading/developing a large team, who deliver customer interactions across multiple channels (inbound and outbound telephone, email, online, live chat, video, social media, correspondence).
EDUCATION
The University of Southern Mississippi
Bachelor's degree, Liberal Arts and Sciences/Liberal Studies
University of New Orleans
Public Administration
SKILLS
ABOUT CHANTEL MAYFIELD
Experienced professional with a demonstrated history of working in the non-profit organization management industry. A proven leader skilled in Nonprofit Organizations, Project Management, Event Management, Fundraising, Marketing, Strategic Planning, Customer Support & Experience, and Virtual Workforce Support with a track record of building the next generation of talent.
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