Chantania Smith
Customer Care Specialist @Progressive Insurance
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WORK HISTORY
Customer Care Specialist @Progressive Insurance
MI, US
Support customers and agents, fostering a collaborative environment, enhancing satisfaction and retention.• Identify customer needs, collect vital information, advocate for products, ensuring optimal satisfaction.• Analyze customer inquiries to provide tailored insurance solutions, enhancing satisfaction and retention rates through data-driven decision-making.• Foster a supportive environment for customers and agents, facilitating open communication to address complex insurance needs effectively.• Develop creative approaches to streamline customer service processes, resulting in improved efficiency and enhanced insurance care experience.
EDUCATION
University of Phoenix
Master of Business Administration, Business, Management, Marketing, and Related Support Services
Eastern Michigan University
Bachelor’s Degree, Social Work
University of Phoenix
Master of Business Administration - MBA
South Texas College of Law Houston
Doctor of Law - JD
Texas Southern University—Thurgood Marshall School of Law
Juris Doctor (J.D.), Law
ABOUT CHANTANIA SMITH
After graduating from Eastern Michigan University with my Bachelors of Social Work I…
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