Chantal Smith
Chief of Staff @Procom
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WORK HISTORY
Chief of Staff @Procom
Toronto, ON, CA
EDUCATION
Certified Coaches Federation
LCP
George Brown Polytechnic
Diploma, Business Administration and Management, General
ABOUT CHANTAL SMITH
People-focused, proactive, and purpose-driven, I bring 15+ years of experience partnering closely with senior leaders to drive organizational alignment, culture, and execution in fast-paced, evolving environments.Throughout my career, I’ve operated as a trusted right-hand to C-suite executives, supporting decision-making, translating vision into action, and ensuring priorities move forward with clarity and follow-through. My work sits at the intersection of executive partnership, people and culture, and experience design, where strategy becomes lived experience rather than intention alone.I’ve led employee experience and engagement strategies, onboarding and retention initiatives, national mentorship programs, and leadership forums that strengthened connection, performance, and trust. I’m equally comfortable supporting senior leaders with discretion and judgment as I am activating cross-functional initiatives that bring people together around shared goals.I’m known for my ability to turn ideas into action, particularly during periods of change. From leading transformation initiatives to designing and executing leadership and client-facing experiences, I bring structure, momentum, and care to complex work. Colleagues describe me as grounded, proactive, and naturally connective, with a strong bias toward action and accountability.Areas of Impact Executive Partnership & Decision Support Organizational Alignment & Culture People Leadership & Employee Experience Talent Experience, Onboarding & Retention Diversity, Equity & Inclusion Advocacy Leadership Experience Design Strategy Execution & Activation Internal & Executive Communications Cross-Functional Project & Workstream Management Mentorship & Leadership DevelopmentI’m energized by creating environments where people can do their best work, and where culture is intentionally shaped to drive clarity, connection, and results.
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