Chantalle Brown
Senior Customer Success Manager @Sitecompli
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WORK HISTORY
Senior Customer Success Manager @Sitecompli
NY, US
EDUCATION
Baruch College
Bachelor's degree, Business/Corporate Communications
SKILLS
ABOUT CHANTALLE BROWN
Business success starts with client success — and I specialize in turning customers into long-term, high-value partners. With over 15 years of experience in Customer Success, Enterprise Account Management, and Strategic Partnerships, I deliver measurable growth, retention, and adoption across SaaS, AI, telecom, and enterprise technology organizations.I’ve managed portfolios ranging from 20 to 80+ global accounts across broadband, SaaS, telecom, and engineering segments — consistently achieving 95%+ renewal rates, driving 10–15% uplift, and managing $4M+ ARR books of business. My approach blends consultative relationship-building with data-driven insights — resulting in faster onboarding, reduced churn, and stronger customer lifetime value.Highlights include:• Leading strategic expansions generating $750K+ in upsell revenue in under a year.• Reviving international accounts across LATAM, Africa, and Europe to achieve 100%+ ARR growth.• Driving co-selling initiatives with partners (including Google Cloud) and surfacing $1M+ in expansion pipeline through QBRs/EBRs.I partner closely with executive stakeholders to align product roadmaps, accelerate adoption, and turn business challenges into revenue opportunities. If your organization is seeking a Customer Success or Enterprise Account Manager who builds trust, drives revenue, and ensures world-class client outcomes, let’s connect.You can reach me at c••••••••@gmail.com.Expertise:Account Management, Strategic Account Management, Enterprise SaaS, GIS (Geographic Information Systems), Fiber Network Management, Broadband Infrastructure, Outside Plant (OSP), Product Asset Management, Sales Management, Lead Generation, Customer Retention, Business Development, SaaS Renewals, Stakeholder Engagement, Client Success, B2B Sales, Solution Selling, Consultative Selling, Platform Adoption, Vetro Mobile, AddressGenius, Field Enablement, CRM (Customer Relationship Management), Cross-Functional Collaboration, Automation Workflows, Technical Sales Enablement, Product Marketing, Sales Operations, Digital Transformation, Spatial Data Solutions, Telecom Infrastructure, Network Inventory, SaaS Product Packaging, Network Design Mapping
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