Chantale Bielak
Director, Design Strategy @Bridgeable
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WORK HISTORY
Director, Design Strategy @Bridgeable
Toronto, ON, CA
Bridgeable is an award-winning service design consultancy with deep expertise in healthcare and life sciences. We work with leaders, organizations, and people to design better customer experiences and translate strategic thinking into action.I have experience in:• Overseeing multiple projects across healthcare and life sciences (e.g, Alzheimer’s, oncology)• Specializing in strategy+implementation, health system/ecosystem transformation & digital innovation• Designing patient journey, service blueprints, product roadmaps and co-creating with stakeholders• Building core accounts; providing thought leadership and back-of-house strategic to executive clients• Managing and coaching direct reports across multiple projects in matrixed environment
EDUCATION
McGill University
Bachelor of Arts (BA)
University of Toronto - Munk School of Global Affairs & Public Policy
Master's Degree
Simon Fraser University
Bachelor of Science (B.Sc.)
ABOUT CHANTALE BIELAK
Hello! My name is Chantale and I\'m a design strategist and policy wonk with a deep curiosity for solving complex and ambiguous health and social system challenges. I thrive on bringing people and ideas together, believing that meaningful collaboration is what drives change. • Deep industry experience (+10yrs) in healthcare, life sciences (global pharmaceutical), & public policy • Skilled in service design, collaborative engagements (co-creation workshops, in-depth interviews), design research, customer experience journeys, strategy & implementation • Subject matter knowledge in Brain Health, Alzheimer\'s Disease, Oncology, Virology, Inflammation, Primary + Hospital Care, Universal Basic Income • Deep understanding of Canadian and US healthcare systems and markets • Based in Calgary (previously Toronto, Vancouver and Montreal) • Fluent in English & French Connect with me if you are passionate about solving complex health and societal challenges, strategy, human-centered design, and/or coaching/mentoring!
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