Chantal Herczeg

Consultant - Payments and Program Management @Payments Partnerships

Toronto, ON, CA

Key Highlights: Manage follow-ups and coordinate meetings related to the fraud operations assessment for client, which addresses post-implementation issues faced by regional credit unions. Oversee and lead weekly update calls with stakeholders to ensure consistent communication and progress tracking. Update project documents and materials to reflect current status and developments. Develop and refine strategic work packages to address key challenges in fraud strategy performance, legal compliance, and operational support, with a focus on achieving resolution by November 2024. Collaborate with senior stakeholders, including CEOs and VPs, to identify critical risks and formulate remediation plans, aligning fraud prevention measures with industry standards and member experience goals. Prepare for increased involvement and responsibilities in October, which will allow for further enhancements and broader contributions to the project.

Ryerson University

Certificate

York University

Certificate

Seneca Polytechnic

Certificate