Serena Chan

Principal @RAVL

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Jul 2025 — Present

Principal @RAVL

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Toronto, ON, CA

EDUCATION

N/A

University of Toronto

B. Comm., Finance and Accounting

N/A

Regis University

M.Sc., Computer Information Technology

SKILLS

Agile Project ManagementContent ManagementBusiness IntelligenceStrategyItil CertifiedJ2ee Application DevelopmentRup MethodologiesProject ManagementPmoPmpVisioProject Portfolio ManagementBusiness ProcessManagement ConsultingBusiness Process Re-EngineeringProgram ManagementAgile MethodologiesRequirements AnalysisRecords ManagementSystem DeploymentSystem IntegratorsSoftware DevelopmentRupEnterprise ArchitectureRequirements GatheringWeb DevelopmentBusiness AnalysisIT StrategyWebsphere PortalCipSoftware DocumentationSdlcBusiness RequirementsSolution ArchitectureRequirements ManagementSoa

ABOUT SERENA CHAN

Named top 50 FinTech women in Canada by the Digital Institute in 2019. 4 time IBM Redbook author. An authentic, high impact leader with extensive Consulting experience in Financial Services transformation and strategy. A result driven leader who focus on helping clients accelerate digital reinvention, from strategy and technology to incubating and scaling new skills and competencies. Serena has led portfolios of work with clients who have designed new and differentiated legendary customer experiences, developed and implemented award-winning solutions, and adopted AI technologies for customer experience and operational efficiency. Serena has successfully delivered multiple large complex, award winning, digital transformation projects internationally using cloud, APIs, microservices, event streaming, artificial intelligence, blockchain solutions. Serena received more than 30 awards to date including IBM Delivery Excellence 7 times, IBM Innovation and Delivery Excellence Award (I.D.E.A.) in 2019 and Best of IBM in 2017.

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