Channing Wan

Senior Research Consultant @Qualtrics

Chicago, IL, US

Responsibilities-Serves as project lead for end-to-end research initiatives, managing all phases from methodological design and survey programming to fielding, analysis, and delivering actionable insights. Acts as a trusted client advisor to ensure seamless project execution and exceed customer expectations-Partners with clients to uncover unmet research needs, delivering tailored solutions that lead to delighted customers and repeat business opportunities.Achievements-Fostered client relationships by delivering thorough analysis and consultative insights while acting as an accessible partner, resulting in repeat business through follow-up studies and incremental projects totaling over operations across both longitudinal projects and internal processes, reducing errors, streamlining workflows, and saving employee hours that helped contribute to high project margins-Delivered advanced technical solutions (e.g, JavaScript programming) that expanded the team\'s capabilities, recovered projects from potential escalation, and unlocked unique client offerings-Mentored junior teammates to navigate client communication challenges and technical skill development, resulting in improved performance, stronger client relationships, and more successful project delivery.

Texas State University

Bachelor of Arts (B.A.), Communication and Media Studies

University of Duisburg-Essen

Master of Arts - MA, Contemporary East Asian Studies

Feng Chia University

Certificate, Mandarin Chinese