Channing Johnson

About Channing Johnson

I’m a Product Manager for ConnectBooster, part of Kaseya’s IT Operations portfolio, focused on building payment solutions that support efficient, scalable MSP operations.My work centers on defining product strategy, identifying high‑impact opportunities, and leading initiatives that connect billing, payments, and financial workflows with broader operational goals. I think holistically about how pricing models, payment experiences, compliance requirements, and platform capabilities come together to improve cash flow, reduce friction, and support long‑term business health.I partner closely with cross‑functional teams across product, operations, and the broader organization to turn complex challenges into clear product direction and practical solutions. I’m especially passionate about simplifying payments, improving transparency, and building products that are intuitive for customers and resilient at scale.I believe strong product leadership balances thoughtful execution with long‑term vision, ensuring what we build solves real problems and supports sustainable growth.

Experience

1. Manager of Account Management Retention

   Kaseya

   Jan 2023 — Present · Fargo, ND, US

   Managed $5 million of ARR within the Secure Payments, Kaseya, and ConnectBooster divisions, overseeing the management and retention of legacy accounts.• Improved retention rate from 91% to 97.5%, leading to increased customer satisfaction and loyalty.• Collaborated with cross-functional teams to implement strategies for enhancing customer relationships and driving revenue growth.