Channing Taylor
Customer Success Leader | SaaS Implementation & Retention Expert | QA & Process Optimization | CRM Strategy | 17+ Years Driving Client Growth
- Role
- Client Success Manager Ii at Fusable
- Location
- Chesapeake, VA, US
- LinkedIn followers
- 500 followers
About Channing Taylor
Customer-obsessed and operations-driven, I bring 17+ years of experience in Customer…
Experience
Client Success Manager Ii
Jul 2023 — Present
Managed portfolio of client accounts, increasing retention through onboarding, training, and proactive engagement.Implemented QA processes to assess client interactions and improve consistency.Collaborated cross-functionally to resolve issues, enhance customer satisfaction, and drive product adoption.Led renewal cycles for monthly, quarterly, and annual contracts.
Education
American InterContinental University
Bachelor of Business Administration - BBA
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