Channa Wolven
Enterprise Client Success Manager @NTT Global Data Centers
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WORK HISTORY
Enterprise Client Success Manager @NTT Global Data Centers
Berlin, DE
NTT Global Data Centers provides comprehensive data center solutions to meet unique IT infrastructure requirements, supported by decades of trusted local expertise- Partner with my Enterprise clients and support their success within our product portfolio by regular communication and trust- Support management- and implementation teams to improve and support processes. Work closely with Engineering, Technical and Power team to deliver product- Understand clients\' business challenges and help them get resolved by pro-actively working with key stakeholders- Support Clients with Audits and Tours through the Data Center & support their certification needs- Align with Legal, Finance and Facility to uphold the highest service and delivery- Work & identify with Account Management and contract management to facilitate client expansion and growth- Manage book of business and understanding clients\' needs to improve retention and renewals- Conduct Regular Service Calls, Account Reviews and work with client KPIs- As of October 2025: Chair of our Global LGBTQ+ ERG
EDUCATION
German language School
C1, German
Amsterdam University of Applied Sciences
bachelors, Science ( Computer)
SKILLS
ABOUT CHANNA WOLVEN
After wearing many hats within Customer/Partner Success & Team management, gone through many corporate changes, worked with different cultures and people, I learned that we are all still individuals trying to meet each other in the middle.Support growth mindsets in your teams and grow your business.Clients and colleagues are partners with whom we want to create a long lasting relationship that is build on trust and to gain excellent CLV it takes active listening, being the voice of the customer, a spider in the web if you will. With my business information technology background and management experience I am an excellent efficiënt facilitator between product, engineer- and data- teams and the partners to set the right expectations and lead any project to success.
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