Chanice Erica

Customer Relations Manager @Taylor Wimpey plc

GB

As Customer Relations Manager at Taylor Wimpey, I take a proactive role in ensuring the highest standards of quality and customer satisfaction are achieved before a home is handed over.My core responsibilities include managing and overseeing pre-completion quality inspections, identifying potential defects early, and working closely with site and construction teams to ensure remedial works are completed to a high standard and within tight timeframes. I act as the bridge between customers and site operations—driving accountability, reducing post-completion issues, and improving the overall handover experience.By focusing on defect prevention rather than correction, I help ensure homes are delivered with care, consistency, and attention to detail. My role is critical in maintaining Taylor Wimpey’s commitment to excellence and building trust with new homeowners from the very beginning.

University for the Creative Arts at Canterbury, Epsom, Farnham, Maidstone and Rochester

Bachelor of Arts (B.A.)