Changil Jeong

About Changil Jeong

U.S. Army Veteran passionate about software engineering, information security, and cloud technologies. Highly proficient and skilled at financial analysis, SaaS cloud security, Customer Relationship Management (CRM), database, business applications, and Microsoft Office suite. Professionally trained by AWS Full Stack SDE apprenticeship, Full Stack software engineering bootcamp (Code Platoon), and Microsoft Software and Systems Academy. Demonstrated history of working in the highly ambiguous and fast-paced environments with a goal to exceed expectations of all level.AWS Certified: Security - Specialty | AWS Certified Machine Learning Engineer - Associate | AWS Certified Developer - Associate | AWS Certified Solutions Architect - Associate | CompTIA Security+ certified | Salesforce Certified Administrator | Salesforce Marketing Cloud Email Specialist | Certified SAFe Agile Practitioner | Microsoft Certified Professional - Microsoft Dynamics 365 | Full Stack Web Development | Python | Django | Javascript/CSS/HTML | React | NodeJs | TypeScript | Java | CDK | Data Management | CRM Administration | Business Analytics | Business Applications | Compliance | Financial Management | Management Information System | System Implementation | Detailed Reporting | Cross Team Collaboration | Problem-solving | Research and Analysis | Structured Query Language (SQL)| Microsoft Office Application | Trouble Shooting | Productivity and Engagement | VersatilityLanguage: Bilingual proficiency in Korean and English Technical skills: Salesforce Administration, Microsoft Dynamics 365, SQL, Data Management, CRM Administration

Experience

1. Associate Solutions Architect - Independent Software Vendors (Isv)

   Amazon Web Services (AWS)

   Jun 2024 — Present

   Serve as trusted technical advisor to Independent Software Vendor (ISV) partners, providing strategic guidance on AWS Well-Architected Framework pillars (Security, Cost Optimization, Performance Efficiency, Reliability, Sustainability, Operational Excellence)• Guide diverse customers in security (e.g, SIEM, Identity, SOAR) and communication platform (e.g, Contact Center, Survey, Knowledge Management) territories throughout their cloud journey and architectural decisions• Navigate complex stakeholder environments, collaborating across internal AWS teams and external customer accounts to resolve escalations and drive joint problem-solving• Provide comprehensive technical support addressing both internal infrastructure and customer-facing SaaS product development, requiring multi-layered cloud architecture understanding• Contribute to thought leadership through creating technical content, speaking at events, and mentoring team members

Education

• Code Platoon

  Full Stack Software Engineering Bootcamp Participant

• University of Illinois Springfield

  Bachelor's in Business Administration (BBA) / Minor in Management Information Systems (MIS)

  2015 — 2017

• United States Army Financial Management School

  Financial Management Technical Course

  2014 — 2014

• Saint Martin's University

  Computer Science Certification

  2018 — 2018

• Microsoft Software & System Academy (MSSA)

  Database Administration and Business Intelligence

  2018 — 2018