Chang Michael

Dealer Lending Portfolio Analyst @Toyota Financial Services Corporation

Plano, TX, US

Collaborate with Dealer Lending Operations, Underwriting, Risk, and Field Sales to assist with client servicing, collecting financial information, following up for documentation, reviewing audit performance, assessing financial performance, and monitoring line utilization trends. • Act as a point of contact both internally and externally for requests and questions related to a portfolio of commercial accounts. • Work directly with dealership personnel to address issues and provide insight. • Review reports and trackers, as well as pull ad-hoc information to monitor dealership financial performance, operating trends, and security position.• Facilitate open communication channels between various internal business partners, i.e. Underwriting, Servicing, Audit, Risk, Field Sales, Legal, Treasury, etc, advising them as needed to support the underwriting and portfolio management process.• Create and deliver meaningful, sustainable value to customers by anticipating needs and expectations and providing appropriate value-add solutions to support the Field Sales team’s business development efforts with existing clients.

The University of Texas at Arlington

Bachelor of Business Administration (BBA), Business Administration and Management, General