Chaney Lin

About Chaney Lin

Architect and engineering leader driving Salesforce\'s first generative AI applications from concept to GA. Led the launch of 10+ enterprise AI and Trust features, including customer service reply generation, knowledge-grounded email drafting, and guardrails systems now handling 250M+ monthly requests across 800+ applications. Co-initiated Salesforce\'s earliest generative AI efforts, introducing reusable architecture patterns that scaled across product lines and accelerated time-to-market. Currently focused on building intelligent agent experiences with trusted knowledge, actionable guardrails, and explainability to ensure transparency, reliability, and continuous improvement. Known for pragmatic innovation, cross-domain leadership, and delivering customer value at scaleSpecialties:• Agentic AI & LLMs: Memory, RAG, guardrails, citations, explainability• Machine Learning & NLP: Deep learning, recommendation systems, generative modeling• Systems & Ops: LLM Ops, ML Ops, large-scale data engineering

Experience

1. Software Engineering Architect (Ai Ml)

   Salesforce

   Dec 2018 — Present · Bellevue, WA, US

   Currently leading design and development of Knowledge Intelligence for Agentforce, Agent Guardrails & Explainability (citations, content quality, sensitive data detection, content safety and security)• Previously led ML design and development of AI for Customer Service (e.g, Customer Service Reply Generation, Conversation Mining for Insights, Fast FAQ Answers, Enhanced Intent Classification)• Previously an ML Engineering tech lead for generic recommender applications (Einstein Recommendation Builder)

Education

• New York University

  Dual B.A., Physics and Math

• Princeton University

  M.A., Physics

• Princeton University

  Ph.D., Physics