Chanel Milne
Customer Service Representative Supervisor at Holman Logistics
- Role
- Customer Service Representative Supervisor at Holman Logistics
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Chanel Milne
Highly motivated, detail oriented customer service professional with a diverse background…
Experience
Customer Service Representative Supervisor
Jan 2019 — Present · Kent, WA, US
Ensures all CSRs confirms orders/receipts and scanning/uploading documents to the WMS system. • Mentors and assists CSRs to improve knowledge, skill level, and understand goals/metrics to meet customer expectations. • Conducts training sessions and create SOPs with CSRs individually or as a team.• Coordinates customer special projects with CSRs and warehouse.• Investigates inventory discrepancies for customers by requesting cycle counts from the warehouse.
Education
Seattle University
Bachelor of Business Administration - BBA
1997 — 2001
Skills
- Outlook
- Sharepoint
- Powerpoint
- Visio
- Process Improvement
- Microsoft Office
- Software Documentation
- Customer Experience
- Merchandising
- Retail
- Inventory Management
- Cross-Functional Team Leadership
- Customer Satisfaction
- Vendor Management
- Customer Service
- Team Building
- Leadership
- Training
- Coaching
- Team Leadership
- Time Management
- Management
- Business Process Improvement
- Sales
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