Chanel Marius Tsamene Mekueko

Role: Help Desk Analyst at SAIC
Location: Clarksville, TN, US
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Chanel Marius Tsamene Mekueko

U.S. Army Veteran has provided comprehensive hands-on experience in cybersecurity…

Experience

Help Desk Analyst
SAIC
Jun 2025 — Present · US
Delivered Tier 1 IT support across the DoD enterprise network, resolving user issues related to system access, network performance, and application functionality.Conducted account administration through Active Directory and DoD Identity tools, including CAC troubleshooting, user profile resets, and permissions updates.Resolved technical issues involving VPN access, email encryption, multifactor authentication (MFA), and endpoint security tools.Logged and tracked all incidents in ServiceNow, documenting technical resolutions to support knowledge management and compliance audits.Supported enforcement of information assurance (IA) and cybersecurity policy compliance during user interactions.Identified and escalated potential security incidents, unauthorized access attempts, and configuration anomalies in accordance with Army cybersecurity protocols.Communicated complex technical concepts clearly to non-technical users, including military, civilian, and contractor personnel.Impact:Contributed to the readiness of U.S. Army personnel by supporting critical IT infrastructure and access to mission systems.Strengthened cybersecurity posture by promoting user awareness and proactively enforcing access control measures.

Education

UNIVERSITY OF DSCHANG
Bachelor's degree, ECONOMICS
Western Governors University
Master's degree, Cybersecurity And Information Assurance

Contact information

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Current company

Razorpay

Software Development · 4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Chanel Marius Tsamene Mekueko

Experience

Help Desk Analyst

Education

UNIVERSITY OF DSCHANG

Western Governors University

Find verified contacts for anyone on LinkedIn