Chanel Rivers
- Role
- Senior Director of C & s Technology Consumer Experience at Optum
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Chanel Rivers
Healthcare professional with over sixteen years of experience, who has excelled in…
Experience
Senior Director of C & s Technology Consumer Experience
Aug 2022 — Present
Advocating for our Medicaid members by proactively identifying opportunities to better support the needs of our health populations through consumer insights in their experience. Additionally, partnering with our business and tech teams to better define our member journeys, with a health equity lens, to align architecture, telemetry, and consumer data driven prioritization to continuously improve design decisions.
Skills
- Training
- Public Relations
- Sales Presentations
- Sales Management
- Management
- Health Insurance
- Net Promoter Score
- Leadership
- Marketing
- Account Management
- New Business Development
- Employee Benefits
- Healthcare
- Business Development
- Customer Service
- Project Management
- Insurance
- Sales
- Strategic Planning
- B2b Marketing
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