Chanel J Williams
Senior Product Designer @Optum
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WORK HISTORY
Senior Product Designer @Optum
Senior UX Designer (Healthcare Platforms)Senior Product Designer specialising in integrated healthcare platforms, designing connected, patient‑centred digital systems that support clinical interventions, population health programmes, and coordinated care across primary, secondary, and community services. I lead UX design for the Pathway application, enabling clinicians to enroll and manage patient cohorts within structured, trackable intervention programmes that integrate directly with EMIS GP and,NHS infrastructure such as the NHS App,/ NHS Notify. My work combines user research, service design, and clinical workflow design to create accessible, safe, and scalable enterprise systems, collaborating closely with doctors, medical specialists, and cross‑functional product teams. I produce journeys, user journey, prototypes, and high‑fidelity designs, embed accessibility and clinical safety requirements, assess medical device implications, and integrate AI into both my design process and the Pathway platform to improve clarity, efficiency, and patient outcomes
EDUCATION
Future Learn
Course, Designing E-Learning for Health, Digital and
Buckingham & Chilterns University College (Amersham & Wycombe)
Bachelor's degree, BA Honours in Applied Graphic Studies
Milton Keynes College
Diploma, A level fine Art, BTEC National Diploma Graphic Design
Oxford Brookes University (Milton Keynes College)
Teaching the Lifelong Learning Sector
SKILLS
ABOUT CHANEL J WILLIAMS
At Nuffield Health, user experience is not just a career—it\'s a mission. Leveraging a unique blend of analytical and technical prowess, my User Experience Design Manager role encompasses leading B2B and B2C digital experience developments, focusing on positive healthcare initiatives that impact lives. The fitness and clinical programmes we develop are informed by meticulous data analysis and user feedback, ensuring that end-user needs drive innovation.The journey with Engine B before Nuffield Health honed my skills in enterprise software solutions, where I collaborated closely with stakeholders to streamline auditing products through insightful UI visualisations and user interactions. This role reinforced my belief in the power of user research and iterative design, which I carry forward to create empathetic and effective design solutions for our partners and stakeholders in the health sector.
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