Chanel Carter
Project Manager Assistant Account Executive @Notorious111
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WORK HISTORY
Project Manager Assistant Account Executive @Notorious111
Rockville, MD, US
When I joined Notorious I expected to support senior account executives. Instead, I became one in everything but title.Today, I manage a portfolio of high-profile clients, including AvalonBay Communities, National Aquarium, NVR Inc, and Sunrise. I oversee end-to-end project delivery from scoping through billing. I lead cross-functional teams spanning creative, analytics, and media disciplines. I serve as primary client contact for accounts worth hundreds of thousands annually.During significant company layoffs, I independently onboarded to a nonprofit when attendance concerns were critical. I became sole client contact, managed ~15 team members, and earned a performance bonus for leadership during uncertainty.Revenue & Client Retention:Secured $473,400 retainer renewal—third consecutive year of ~$500K annual contractsSupported multi-year contract extension:$734,40•••24) → $771,12•••25) → $809,64•••••26)Contributed to retainer with successful renewals for 2025 and 2026Budget & Operational Performance:Managed $1.375M media budget rollout in 2025, expanding to $1.4M in 2026Delivered account 16 hours under budget monthly (~$2,400 profit); 132.5 hours under budget January–September 2025, totaling $19,875 agency profitTeam Leadership:Led creative team of 6, writing all creative briefsCoordinated 15-20 professionals plus vendors for a real estate client Created internal trackers and implemented weekly status meetings to resolve efficiency gaps
EDUCATION
University of Hawaii at Manoa
Bachelor of Arts - BA, English Language and Literature, General
University of Hawaii at Manoa
Bachelor of Arts - BA, Women's Studies
ABOUT CHANEL CARTER
Managing a $1.4M media budget. Securing $500K+ client retainers renewed for three consecutive years. Leading cross-functional teams of 15-20 professionals.This is what I do. But numbers only tell part of my story.I started my career at a small PR firm in Hawaii, where I learned that strategic communications can change outcomes. I secured $100K in donations for a nonprofit through media relations. I raised $70K for children\'s music education by bringing stakeholders together. I contributed to $1.8M in revenue growth through targeted messaging and community engagement.That experience sparked something. I realized I wanted to build a career where communications drive real impact.Today, I manage high-profile accounts for a full-service agency (AvalonBay Communities, National Aquarium, NVR Inc, and more). I oversee campaign rollouts, lead creative teams, and serve as a primary client contact for multimillion-dollar accounts. When my company faced significant layoffs, I independently onboarded to a major account during a critical period, managed a team of 15, and earned a performance bonus for stepping up.What I\'ve learned along the way: Client retention starts with trust, not transactions Cross-functional collaboration turns good campaigns into great ones Operational discipline protects both profit and relationships Mission-driven work fuels my best performanceMy agency experience taught me how to manage complexity, build lasting relationships, and deliver under pressure. Now I\'m ready to transition that expertise into an in-house communications or marketing leadership role; ideally within a nonprofit or mission-driven organization.I work fully remote and thrive in environments where strategic messaging creates measurable outcomes.Let\'s connect. I\'d love to hear about your organization\'s communications goals. c•••••••@hawaii.edu San Antonio, TX (Remote)
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