Chandru Santhanam

Business Analyst @Accenture

Chennai, IN

Served as the main contact for application development and enhancements, aligning solutions with business needs for Workforce Management application.• Gathered and analyzed requirements, facilitating communication between development and testing teams.• Collaborated with users on application requirements and data implementation.• Updated functional requirement documents and secured user signoff.• Organized requirement overview calls with development and QA teams.• Managed defect resolution, bridging gaps between development and QA.• Created Training decks for support team/users.• Engaged with stakeholders to capture and prioritize business needs.• Collaborated with the UX team to support the preparation of experience design (XD) deliverables• Worked closely with healthcare providers and administrative staff to gather detailed requirements. • Developed user stories and a functional specification document outlining system features and workflows.• Developed a system to track patient history based on regular visits and check-ups, improving care continuity.• Implemented automated follow-up reminder emails for prescriptions and upcoming hospital visits, enhancing patient compliance.• Created trend charts for patient BMI and key performance indicators (KPIs) between check-ins and check-outs, facilitating data-driven insights.

Sri Venkateswara College of Engineering

Bachelor of Engineering - BE