Chandru N
Technical Expert @ Schneider Electric | Low Voltage Switchgear Okken BlokSeT
- Role
- Senior Manager - Technical Expert Support at Schneider Electric
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Chandru N
As a Technical Expert at Schneider Electric, I leverage 14+ years of experience in…
Experience
Senior Manager - Technical Expert Support
May 2021 — Present · Bengaluru, IN
Responsible for providing comprehensive customer support for all LV-related queries, including:Managing the quality process of CS & Q and participating in plant audits, PFMEA, AFMEA, DFMEA.Active involvement in Dir Q32 between plants and LoB and training L2 Advanced team members.Accountability for resolving customer issues within agreed SLAs and creating FAQs based on new feature development.Collaborating closely with the development team and to ensure timely closure of customer issues.Preparing monthly reports and L1 L2 analysis, and addressing major customer issues within the equipment perimeter worldwide.Providing training content for Okken offer and offering knowledge and application expertise to meet customer requirements.Demonstrating a strong customer focus, understanding their needs, applications, and values, and providing support to partners and regional equipment units on major projects.
Education
Govt high school, palace guttahalli, Bangalore-560003
SSLC
2004 — 2005
VisveswarayaTechnological University
BE; Pre University Course; class 10
2007 — 2011
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