Chandrika Das

About Chandrika Das

E-commerce Operations and Compliance professional with 6+ years of experience across Amazon and Flipkart, specializing in compliance audits, risk mitigation, fraud prevention, and GMV growth.At Amazon, I conduct end-to-end seller audits, reviewed accounts, prevented ₹35.6+ Lakhs in unauthorized payouts, exceeded productivity targets, and implemented automation that reduced AHT by 40%.Previously at Flipkart, I led marketing and merchandising operations for flagship events like Big Billion Days, driving 15%+ GMV growth, doubling CTR (0.75% → 1.5%), improving traffic by 25%, and delivering ₹150–₹230 Cr+ business impact across major brand launches.Known for strong ownership, stakeholder management, and data-driven execution. Open to roles in Business Operations, Compliance / Trust & Safety, Marketplace or Marketing Operations within e-commerce and D2C platforms.

Experience

1. Compliance Specialist

   Amazon

   Dec 2023 — Present

   Conducted compliance audits for newly launched sellers on Amazon India Marketplace across multiple channels, ensuring adherence to company policies and regulatory standards. Identified two critical non-compliant use cases, Termination & Relaunch and Brand Abuse, preventing ₹35.6 Lakhs in unauthorized payouts to associates. Reviewed over seller accounts in one financial year, mitigating risks of non-compliance and preventing fraudulent rewards or payments to sellers, associates, and partners. Consistently exceeded weekly audit targets by 15%, maintaining an average of 150 audits per week against a target of 130. Achieved an accuracy rate of 43%, significantly outperforming the benchmark of <20% for the financial year 2023-24. Developed and implemented an automation process for audit data, reducing Average Handling Time (AHT) per seller from 10 minutes to 6 minutes, leading to team-wide adoption and recognition from management. Collaborated with cross-functional stakeholders to gather, analyze, and validate data for comprehensive compliance checks, enhancing audit precision and effectiveness. Played a pivotal role in ensuring high-quality, compliant products were available to customers, upholding Amazon’s Customer Obsession principle. Maintained process integrity and compliance standards through meticulous end-to-end audits and clear communication with stakeholders.

Education

• Calcutta Public School - India

  High School Diploma

• Calcutta Public School - India

  Bachelor of Commerce - BCom, Accounting and Finance

• Heramba Chandra College

  Bachelor of Commerce, Accounting and Finance

• Calcutta Public School - India

  Delhi Board, High School - 10th ICSE

• Calcutta Public School - India

  Delhi Board, Higher Secondary - 12th ISC