Chandrasheker Challa

About Chandrasheker Challa

I’m a ServiceNow Developer with 5+ years of hands-on experience designing, developing, and implementing scalable ServiceNow solutions for enterprise IT service management (ITSM), CMDB, and custom business applications.I specialize in creating efficient workflows, integrating third-party systems, and building user-centric experiences through ServiceNow’s powerful platform. My work improves operational efficiency, streamlines IT processes, and aligns with ITIL best practices.Key strengths include-Custom App Development (Scoped Apps)-ITSM Module Implementation (Incident, Change, Problem, Request)-CMDB and Discovery Integration-Flow Designer, Script Includes, Business Rules, UI Policies-REST/SOAP API Integrations-Agile & DevOps EnvironmentsI continuously upgrade my skill set to stay current with the latest platform releases and enterprise needs.

Experience

1. Servicenow Developer

   Con Edison

   Jun 2024 — Present · NY, US

   Designed and implemented core ITSM modules: Incident, Problem, Change, Knowledge, and Service Catalog. Integrated HR Service Delivery (HRSD) to support employee self-service and case management processes. Built custom HR case types, HR services, and Lifecycle Events for employee onboarding and offboarding. Developed and maintained custom widgets, catalog items, record producers, and flow designer flows. Customized the Service Portal to provide a unified self-service experience, including UI branding and user-role–based access. Created and maintained Access Control Rules (ACLs) and roles to ensure secure and restricted data access. Built Client Scripts, Business Rules, UI Policies, and UI Actions to meet complex business requirements. Automated routine processes using Flow Designer, Workflow Editor, and Scheduled Jobs. Integrated ServiceNow with third-party tools (e.g, Workday, Active Directory) using REST APIs and MID Server. Participated in Agile ceremonies, including sprint planning, grooming, daily standups, and retrospectives. Developed and maintained custom applications using scoped apps and Application Studio. Utilized Script Includes, GlideRecord, GlideAjax, and GlideForm for efficient server-side and client-side scripting. Created and maintained Transform Maps, Data Sources, and Import Sets for data import and migration. Built and customized Reports and Dashboards to provide real-time visibility into KPIs and SLAs.

Education

• Aditya College Of Engineering & Technology

  Bachelor's degree, Computer Science

• Trine University

  Master's degree