Chandrasekhar Shivkumar

About Chandrasekhar Shivkumar

I am a global portfolio and delivery leader with over 23 years of experience in building and scaling multi-account delivery organizations, driving commercial outcomes, and strengthening long-term client partnerships across diverse industries and geographies.Over the course of my career, I have progressively expanded portfolio responsibilities and organizational scope, leading global teams across application development, testing and automation, infrastructure and middleware support, ERP upgrades, managed services, and modernization initiatives. My focus has consistently been on designing scalable delivery models, improving operational predictability, and aligning delivery outcomes with business objectives.In recent years, I have led executive customer engagement programs, transitioned complex engagements to managed services, delivered modernization and AI-driven solutions, and contributed to large deal pursuits and renewals. I have also played an active role in leadership development, governance frameworks, and enterprise initiatives, including delivery leadership programs and quality reviews at the organizational level.A significant milestone in my leadership journey was completing the PGXPM Executive MBA at Great Lakes Institute of Management, graduating as Academic Topper and Best Outgoing Student (CGPA 3.78/4.0, Summa Cum Laude). The program strengthened my perspective on strategy, finance, operations, and organizational leadership, helping me connect business priorities with delivery execution and portfolio management.I am particularly motivated by opportunities to build scalable delivery organizations, strengthen global delivery capabilities, and lead transformation initiatives that create measurable and sustainable business impact.

Experience

1. Delivery Director

   Hexaware Technologies

   Aug 2023 — Present · Chennai, IN

   Lead global delivery and governance for a multi-account portfolio across diverse industries, overseeing distributed teams and multi-tower service delivery models including application development, testing and automation, infrastructure and middleware support, ERP upgrades, managed services, and modernization initiatives.Key contributions and impact:• Designed and hosted executive customer engagement programs involving senior stakeholders to align roadmaps, release priorities, and growth initiatives, contributing to accelerated team ramp-up and revenue growth.• Led the design and operationalization of managed services delivery models for complex engagements, establishing global 24×7 support structures, governance frameworks, and performance metrics that improved delivery predictability and SLA adherence.• Led large-scale modernization initiatives including SharePoint consolidation and cloud readiness programs, optimizing infrastructure footprint and strengthening security governance.• Delivered AI-driven solutions including conversational analytics and insight platforms, supporting data-driven decision making and automation initiatives.• Structured and executed commercial renewals, licensing restructuring, and pricing improvements that strengthened customer partnerships and improved revenue and margin outcomes.• Scaled delivery teams significantly across multiple engagements while maintaining delivery quality, stakeholder confidence, and operational stability.• Conducted onshore executive business meetings across multiple customer locations to identify growth opportunities, modernization initiatives, and expansion programs.• Led and played a key leadership role in organizational and industry initiatives, including delivery leadership development programs, industry speaking engagements, academic guest lectures, and participation in enterprise governance and quality initiatives such as CMMI appraisals and senior management review panels.

Education

• Great Lakes Institute of Management

  Executive MBA

• University of Madras

  Bachelor of Engineering (B.E.), Instrumentation Technology

  1998 — 2002