Chandra P.
Crm Consultant @Medtronic
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WORK HISTORY
Crm Consultant @Medtronic
Heerlen, NL
Client Details: Medtronic is a medical device company, the European headquarters based at Heerlen, Netherlands. Dealing with Cardiac rhythm disease management (CRDM), Spinal and biologics, cardio Neuromodulation, diabetes management and surgical technologies,Medtronic is working with new partners, in new ways to improve global healthcare. With the integration of Covidien as our Minimally Invasive Therapies Group, we can address the healthcare needs of more people around the world than ever. The IT goal to put Medtronic at the forefront of medical technology, services, and solutions and in an excellent position to drive the transition to more sustainable healthcare globally.Project Experience Details:• Responsible for BAU, managing new projects related to Diabetics and Customer Services• Service Request Management, Order Management, Complaints.• Coordinating offshore testing team on automation of test script for regression and contact point for EMEA
EDUCATION
SAP
SAP CRM SERVICE, SAP CRM SERVICE
SAP
SAP CRM CERTIFICATION, SAP CRM SALES
SAP RETAIL
SAP RETAIL
Kakatiya University
Bachelor of Commerce (B.Com.), Taxation
SAP
SAP CRM, SAP CRM
IE Business School
Internation Executive MBA, Business Administration and Management, General
SAP CRM, SAP RETAIL, SAP ECC, SALESFORCE, IE BUSINESS SCHOOL, MBA, PROJECT MANAGEMENT
SalesForce Admin Certification, SalesForce.com
Project Management Institute
PMP, Project Management
Osmania University
MBA, Marketing
Indian School Of Labour Education
Advance Diploma in Total Quality Management, Quality Management & ISO 9000
SKILLS
ABOUT CHANDRA P.
With over 29 years of diverse experience spanning sales, distribution, marketing, and cutting-edge CRM technologies, I am a seasoned professional with a proven track record of delivering results. My career journey has been enriched by leadership roles in project management (PMP, Prince2 certified) and consulting, coupled with deep domain expertise in CRM systems SALESFORCE, SAP CRM, SAP CX, HYBRIS and ERP systems SAP ECC, SAP RETAIL and S4HANA.I bring a unique combination of strategic and technical expertise, enhanced through 9 years of sales and marketing experience in FMCG and TELCO industries and reinforced by an International Executive MBA from a top European business school. Over two decades of CRM consulting have allowed me to contribute to key industries, including Public sector (HMRC, DVLA, Metropolitan Police), Banking, ISU-Utilities, Consumer, Manufacturing, Medical devices, Publishing and Retail.From design and implementation to delivery, I excel in end-to-end CRM projects involving blueprint phases, gap analysis, and technology design. My capabilities span Sales, Service, and Marketing domains, alongside hands-on experience with middleware, integration, customer service, and IT Service Desk functionalities. I have implemented global CRM solutions, conducted technical audits, and led large teams of administrators and developers to successful delivery.Additionally, I am well-versed in pre-sales, stakeholder management, and offshore delivery models, with a proven ability to manage cross-functional teams and lead large-scale Salesforce and SAP CRM implementations. My expertise includes customer-centric solutions like Customer 360, Salesforce Flows, CPQ, and complex data model designs.Driven by a passion for driving business transformation, I thrive on tackling challenges and aligning technology with organizational goals. I am equally passionate about mentoring and empowering teams through workshops, training sessions, and collaborative leadership.Let\'s connect to explore how we can create value together!
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