Chandra Nayak
Customer Success & Professional Services Leader |CS Strategy Leader| Driving NRR & AI-Enabled Value Realization at Scale |Scaling Post-Sales Operations & Retention | 25+ Years in Data & Cloud Excellence
- Role
- Director Cloud Modernization at Informatica
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Chandra Nayak
With 25 years of leadership experience, I bridge the critical gap between technical delivery and long-term customer value. My career has evolved from managing regional Professional Services P & Ls to leading Customer Success strategies that drive retention and growth.I offer a unified view of the post-sales journey:As a Professional Services Leader: I have managed regional managers, optimized billable utilization, and streamlined implementation methodologies to ensure rapid time-to-value.As a Customer Success Leader: I have spent the last 10 years driving Net Revenue Retention (NRR), reducing churn, and building health frameworks that turn customers into advocates.
Experience
Director Cloud Modernization
Jan 2023 — Present · US
Built and led a high-performing team of Modernization Success Managers and Architects from the ground up. • Defined technical strategies and implemented automation tools for seamless migrations to the Informatica Microservices Cloud platform. • Successfully migrated over 400 customers and tens of thousands of workflows to IDMC, enhancing business agility and availability.
Education
Utkal University
B.E., Mechanical Engineering
1997 — 2001
The University of Texas at Austin
PGPCC, Cloud Computing
PR High School, Bolangir
High School, Highschool
1990 — 1994
Skills
- Solution Architecture
- Data Integration
- Sql
- Software Project Management
- Oracle
- Requirements Analysis
- Data Warehouse Architecture
- Strategy
- Pre-Sales
- Business Development
- Informatica
- Unix
- Data Modeling
- Soa
- Extract, Transform, Load (Etl)
- Data Warehousing
- Professional Services
- Program Management
- Xml
- Etl
- Data Quality
- Enterprise Architecture
- Analytics
- Data Management
- Business Intelligence
- Agile Methodologies
- Data Architecture
- Management
- Consulting
- Business Analysis
- Master Data Management
- Leadership
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