Chandranath Banerjee
Assistant Manager @Genpact
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WORK HISTORY
Assistant Manager @Genpact
Hyderabad, IN
Assistant Manager - Learning & DevelopmentGenpact India Pvt LtdLeading enterprise learning operations and LMS administration for a global workforce, managing end-to-end learning governance and driving strategic L&D initiatives. LEADERSHIP & TEAM MANAGEMENT- Lead and mentor a high-performing team of 8 members, fostering a collaborative environment that increased employee engagement and retention- Established quality assurance protocols and governance frameworks for learning operations- Spearhead change management initiatives across multiple stakeholder groups KEY ACHIEVEMENTS- Designed and implemented aging reports on CSOD 2.0, improving curriculum completion rates by 25%- Reduced system downtime by 30% through strategic release and change management coordination- Delivered L2 and L3 user support with 95% SLA compliance for employees- Managed learning events and attendance tracking across multiple time zones TECHNICAL EXPERTISE- Administered multiple HCM suites: SAP HCM, Oracle HCM, SAP SuccessFactors EC- Coordinated project timelines and stakeholder communications for enterprise-wide L&D initiatives- Conducted training needs analysis and developed strategic workforce planning recommendationsSkills: SAP SuccessFactors · Cornerstone OnDemand · Team Leadership · Change Management · MIS Reporting
EDUCATION
Burdwan University, Burdwan
Bachelor of Commerce (B.Com.), Accountancy
Heritage Institute of Technology
Master of Business Administration (MBA), Finance and Marketing
ABOUT CHANDRANATH BANERJEE
Certified Learning & Development Professional (CLDP) with over 10 years of experience transforming enterprise learning operations through technology and leadership. Proven ability to optimize LMS platforms (SAP SuccessFactors, Cornerstone, Absorb) and drive measurable results, including a 25% improvement in curriculum completion rates and a 30% reduction in system downtime. Expertise in learning governance, data analytics, and managing cross-functional teams to achieve strategic workforce planning and business objectives. Adept at leading LMS implementations and integrating multiple HCM platforms, with a passion for leveraging data-driven insights to deliver scalable and impactful learning solutions.
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