Chandrakant Mahadik

About Chandrakant Mahadik

With over 9 years of professional experience in the banking sector, I have honed my skills in branch operations, business development, and customer servicing. As a Branch Operation Manager at ICICI Bank and RBL Bank, I have been responsible for managing branch health parameters, ensuring quality service, and handling customer transactions. I have also been involved in audit compliance and process management. My role includes authorizing transactions, processing corporate salaries, and managing cash. I have a proven track record in sales, generating leads for third-party products, and cross-selling. I am also proficient in Finacle and MS Office, which aids in my operational duties.

Experience

1. Branch Operations Manager

   HDFC Bank

   Nov 2024 — Present · Pune, IN

   Roles & Responsibilities -• Good knowledge of Banking operation, Audit related work, Compliance and Process, customer service, Take care of FOCUS And NPS.• Controlling and Managing the Branch Health parameter.• Lobby Management and ensure that quality Services are provided at Branch.• Tallying and Monitoring of Suspense account at Branch Daily Basis and also surprise verification of Bulk stock held at branch /Deliverables at Branch• Resolution of customer queries/complaints /Customer service to ensure walk in customers issues• Monitor Staff productivity and give guidance on improving the same in conjunction with the Branch Manager• Vault KEY Custodian• Branch Operations and Audit Compliance.•Ensure quality customer service is delivered.• Account Opening process and dispatched AOF to responsibility :Authorize Value Banker transactions.Corporate salaries processing.Cost Management and staff productivity.Responsible for Cash and Customer transactions at the Teller counters.Account Opening :Branch MerchandisingGenerate business, cross sell and monitor cross sales of Value BankersGenerate leads for Third Party Products to the customers

Education

• Pune University

  PGDB

  2014