Chandrakala Shetty

Experience

1. Talent Acquisition Manager

   UnifyCX

   Apr 2021 — Present

   Talent Acquisition Manager :* Lead end-to-end talent acquisition for Technology and Technical Support roles across multiple business units, including engineering positions such as Data Engineers, AI/ML Engineers, Data Scientists, Data Analysts, Full Stack Developers, Angular Developers, Java Developers, and Python Developers, along with NOC, T3, Campaign Specialists, and Voice/Non-Voice support functions.Partner closely with business stakeholders, WFM, HR, and leadership to understand workforce needs, hiring forecasts, and budget constraints.* Drive full recruitment lifecycle: requisition intake, sourcing strategy, screening, interviewing, offer management, and onboarding.* Manage high-volume and niche technical hiring while meeting aggressive SLAs and turnaround timelines.* Build and maintain strong candidate pipelines through job portals, referrals, internal bench movement, and market mapping.* Handle offer negotiations, CTC benchmarking, counter-offers, and joining confirmations to maximize offer-to-join ratios.* Optimize hiring costs by evaluating internal bench resources and aligning talent supply with budget expectations.* Ensure accurate tracking and reporting of job IDs, selections, joiners, and pipeline metrics using ATS tools such as Paycor.* Act as a trusted advisor to hiring managers on market trends, talent availability, and compensation insights.* Drive positive candidate experience through transparent communication and structured hiring processes.Guiding a team of 4 technical recruiters through comprehensive hiring processes for nicheskill roles.

Education

• Annamalai University

  Master of Business Administration, Human Resources Management/Personnel Administration, General