Chandrakala Hurli

About Chandrakala Hurli

I feel, along with all the technical knowledge, it is extremely important o build some soft skills without which it is difficult to achieve any goal in life. I am glad I had and still have the opportunity to keep on building these qualities. People management/peoples person - Working in a Global company for so long is a big advantage to understand different culture and understand people/customers/internal users/external users etc. I feel this is a key to build relationship and be good at people management. Good at communication and building relations - Being able to meet face to face to our groups working at the other side (Like United states/ Brazil ) of the world made me strong at communication and create bond, explore challenges. Also having regular conference calls with customer/users adds to the benefit. Quick decision maker- Dealing with hundreds of customers and thousands of users has made me a quick decision maker, depending on the situations Connect the dots/Fill the Gap- When teams are spread across the glob, it is very likely things may get missed or get disconnected or may be misunderstood hence this global exposure has thought me how to keep things together in any circumstances. Introspect- Another key to success is to have a regular introspection to find your weakness or lacking. This is very important keeping things moving in the right direction.

Experience

1. Global Head of Customer Success

   STEP One Step Ahead

   Nov 2024 — Present · Lewes, DE, US

Education

• Mumbai University Mumbai

  Bachelor of Commerce - BCom

  2005 — 2007