Chandradeep Singh
Business Systems Analyst @Manulife
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WORK HISTORY
Business Systems Analyst @Manulife
Waterloo, ON, CA
Partner with stakeholders to gather, analyze, and document business and system requirements for enterprise applications. • Collaborate with developers and QA to ensure functional requirements align with technical solutions. • Lead initiatives in API integration and system scalability, ensuring performance standards are met. • Supported transition of legacy systems to cloud-based solutions (AWS/Azure) with improved efficiency.Led performance testing strategy and execution for large-scale insurance platforms. • Managed distributed teams of testers, providing mentorship, training, and technical leadership. • Designed and implemented performance test frameworks using JMeter, and custom tools. • Collaborated with architects and product owners to optimize system scalability, reliability, and user experience. • Reduced system downtime and improved response times by 30–40% through proactive performance tuning.
EDUCATION
Indira Gandhi National Open University
Postgraduate Degree, Information Security
Schiller Institute Sr. Sec. School
INTERMEDIATE, SCIENCE
Dr. A.P.J. Abdul Kalam Technical University
B.TECH, COMPUTER SCIENCE
The Army Public School, Dhaula Kuan, New Delhi
HIGH SCHOOL, SCIENCE
Indian Institute of Management, Indore
Master's degree
SKILLS
ABOUT CHANDRADEEP SINGH
Business Systems Analyst | Performance Test Lead | Test Manager | Test Automation Lead | SDET | Quality Assurance LeadHello! I\'m a passionate Business System Analyst and Quality Assurance Lead /Test Manager with over 14+ years of experience in the dynamic world of Information Technology. Currently, I am working for Manulife where I work alongside a talented group to ensure the highest standards of quality across our projects.In addition to my QA expertise, I have honed my skills as a Business System Analyst, where I excel in bridging the gap between technical teams and business stakeholders. I have a knack for understanding complex business requirements and translating them into effective technical solutions that align with strategic goals.Throughout my career, I\'ve been deeply involved in every facet of the Software Development and Testing Life Cycles. From designing robust test frameworks to supporting and coding performance test solutions, I thrive on turning complex challenges into seamless solutions.• My expertise lies in both functional and non-functional automation testing, where I leverage cutting-edge tools like Visual Studio, JMeter, and Load Runner. Whether it\'s using Visual Studio 2019 for unit test automation or crafting intricate test scenarios with Selenium, I bring a meticulous attention to detail to every project. One of my proudest achievements is creating dynamic dashboards with Dynatrace, which have been instrumental in uncovering and resolving critical application bottlenecks.• I\'m also a strong advocate for the DevOps culture, having successfully implemented CI/CD pipelines with Jenkins and Azure DevOps. This approach has streamlined our processes and significantly enhanced our project delivery timelines.• On the cloud front, I\'ve been actively involved in provisioning virtual environments and deploying applications using Azure App Services. My experience includes leading significant migrations from VSTS to Azure DevOps and transitioning our SCM from TFS to Azure Git Repo, ensuring our infrastructure is both scalable and future-ready.What drives me is the constant evolution of technology and the opportunity to lead teams in delivering innovative, high-quality solutions. My dual role as a Quality Assurance Lead/Test Manager and Business System Analyst allows me to offer comprehensive insights that drive project success.
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