Chandraa P Sharma

Head of Operations and Process Excellence @Showroom B2b

Noida, IN

Lead end-to-end B2B warehouse and logistics operations, managing inventory across multiple warehouses with robust control systems to ensure >98% OTIF delivery.• Direct Operations Control Tower to provide real-time KPI visibility, identify risks, and proactively resolve SLA deviations before impacting customer commitments.• Conduct daily operation dashboard review, capacity utilization, and productivity to recommend strategic resource allocation and cost savings.• Implement Lean process improvement, reducing bottlenecks and achieving measurable 15% throughput improvement in high-volume operations.• Oversee cross-departmental coordination between Sales, Solution Design, Accounts, HR, and Management to streamline workflows, ensure seamless communication, and resolve queries within targeted turnaround times.• Led new warehouse setup, including infrastructure planning, customer onboarding, and inventory transition, and process compliance. Developed and implemented SOPs across receiving, storage, dispatch, and returns, achieving seamless go-live and operational efficiency from day one.

T.N.B. College, Bhagalpur

B.A, Political Science

Sinhgad Institute Of Management

PGDM, Operations Managment

Savitribai Phule Pune University

Master in Marketing Management, Marketing