Chandra Walker

About Chandra Walker

At the heart of my career is a single thread: thought leadership, innovation, and strategy. Whether I’ve been influencing product pilots at Marriott, building adoption frameworks at Microsoft, or evangelizing AI solutions at Outreach, I’ve consistently been called on to transform ideas into impact.With over a decade of experience spanning customer experience, sales strategy, AI/SaaS adoption, and inclusive culture building, I’ve developed a unique ability to identify gaps, create frameworks, and guide organizations through change. My innovations — from Marriott’s Generation Connection grassroots program, to Microsoft’s AI Council Builder and Product Cheat Sheet — reflect my passion for designing solutions that scale, empower, and deliver measurable outcomes.I thrive at the intersection of customer empathy and business strategy. My background in sales gave me an edge in discovery and executive communication, while my certifications in SAFe® 6 POPM and Microsoft AI Product Management have sharpened my ability to prioritize, align stakeholders, and drive digital transformation roadmaps.Today, I channel these experiences into Product Management and Project Leadership, where my recipe for success blends: • Customer Obsession – always starting with the voice of the user • Innovation – frameworks and programs that stick and scale • Inclusive Leadership – building cultures where diverse perspectives drive better outcomes • AI + SaaS Strategy – turning emerging tech into real business value My mission: to bridge innovation, people, and technology — creating products and strategies that don’t just work, but inspire.

Experience

1. Modern Work Specialist

   Microsoft

   Apr 2024 — Present · Atlanta, GA, US

   Microsoft — AI Workforce SpecialistAtlanta, GA • 20••••25 • Drove $14M in productivity, security, and AI solution sales across enterprise and manufacturing accounts. • Product Owner for Copilot in my account territory — led AI enablement, executive strategy alignment, AI business value cases, funding, and enterprise deployment. • Created the AI Council Builder framework to help Fortune 500 companies launch and operationalize AI Councils for adoption and governance. • Delivered manufacturing transformation with Copilot: 10% supply-chain cost reductions and 20% operating-cost decreases (based on Forrester TEI benchmarks). • Strengthened security and governance, driving >90% oversharing remediation and 80% user approval on productivity gains.

Education

• Mississippi State University

  Bachelor of Arts, Mass Communication/Media Studies

  2008 — 2011

Skills

• Voice Over
• Video Editing
• Audio Editing
• Television Production
• Personality
• Customer Service
• Public Relations
• Broadcast Journalism
• Hospitality
• Creative Writing
• Convention Services
• Corporate Events
• Event Management
• Pre-Opening Experience
• Final Cut Pro
• Event Planning
• Open Table
• Hotel Administration
• Concierge Services
• Hotels
• Sound
• Editing
• Television
• Radio
• Video
• Video Production