Chandra Shekhar
National Operations & Sales Senior Executive D2C Panasonic India
- Role
- Senior Excecutive - D2c Operations at Panasonic India
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chandra Shekhar
With a background spanning logistics, e-commerce operations, and high-level content…
Experience
Senior Excecutive - D2c Operations
Jun 2023 — Present · Gurugram, IN
E-commerce/D2C Operations Management: Managing stock and inventory for the Panasonic Online Store, ensuring accurate product availability and optimizing inventory levels to meet customer demand. Overseeing national operations and coordinating with multiple stakeholders to ensure smooth execution=> Data Analysis & Visualization: Created dynamic dashboards in MS Excel to track product availability, sales trends, and market performance, comparing Panasonic Online Store with competitors like Amazon and Flipkart, and identifying areas for improvement.=> Sales & Customer Acquisition: Generated sales leads through targeted customer calls, converting website visitors into customers, and driving revenue growth for Panasonic Online Store.=> Customer Experience & Feedback: Conducted post-purchase calls to gather feedback on product satisfaction, delivery, and installation, using insights to enhance the overall customer experience and improve sales.=> Escalation Management & Resolution: Effectively handled and resolved customer complaints and escalations, ensuring timely and satisfactory solutions, and maintaining high customer satisfaction and loyalty ratings for Panasonic Online Store.
Education
School of Open Learning (DU SOL), University of Delhi
Bachelor of Commerce - BCom
2018 — 2021
SGN Public School
10th Class
2015 — 2016
Shivani Public School
12th Class
2017 — 2018
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