Chandra Shakar Mogaraju

About Chandra Shakar Mogaraju

At the helm of customer delivery at Tech Mahindra, my focus is on driving operational excellence and strategic IT initiatives. With a proven track record in managing and expanding vendor/customer relationships, I have consistently delivered results that enhance value for both our clients and organization.My role as Client Delivery Head has honed my expertise in managing global operations and implementing generative AI solutions, leading to transformative outcomes in IT strategy and service delivery. The mission is to continue fostering growth and excellence within Tech Mahindra, alongside my dedicated team.Executed many development and support projects successfully on T&M, Fixed Price mode. Worked with some of the major Software Giants and also with major Global Retail and CPG, Manufacturing, Telcom, BFSI, Technology and Product clients with US Onsite stints of 5+ years, UK Onsite for 9 Years and ANZ Onsite for 3 yearsSpecialties: Successfully managed large scale transitions and stabilized Program Management, Client Relationship, Contract Negotiation, Service Level Management, Total Outsourcing (TOS), Transition Management, Cloud Service Delivery/Transformation, Remote Infrastructure Management, IT operations, ITIL process management, Service Desk, Virtual Service Desk System Integration, Identity and Access Management

Experience

1. Regional Delivery Head

   Tech Mahindra

   Apr 2024 — Present · Hyderabad, IN

   Design and implement both short-term and long-term strategic plans to ensure IT infrastructure capabilities align with the business needs.Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems.Establish and maintain regular written and in-person communications with the department heads, and end users regarding pertinent IT activities.Identify emerging technology trends and ensure the company is leveraging them when beneficial.Ensure IT system operation adheres to applicable laws and regulations.Manage IT staffing, including recruitment, supervision, scheduling, development, and performance management.Develop, implement, and maintain policies, procedures, and associated training plans for IT system administration and appropriate use.Drive Automation to bring in efficiencies and standardization in Service Delivery

Education

• G Pulla Reddy Engineering College Kurnool

  SK University , G Pulla Reddy Engineering College, Kurnool, Computer Science

  1994 — 1998

• Sri Krishnadevaraya University

  B Tech in Computer Science

  1994 — 1998