Chandra Rawat
Manage and oversee guest reservations | Handle high-value client inquiries | Supervise reservation team operations | Coordinate with front office and sales teams
- Role
- Sr Reservation Executive at Resort De Coração
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Chandra Rawat
I specialize in ensuring seamless guest experiences through efficient and accurate…
Experience
Sr Reservation Executive
Jun 2024 — Present · Gurugram, IN
Working as a Senior Reservation Executive at Resort De Coração has been a journey of learning, growth, and constant interaction with guests from diverse backgrounds. Every day presents new challenges, from managing high-volume reservations during peak seasons to handling unique guest requests, and each experience has taught me the importance of precision, patience, and proactive problem-solving.In this role, I have gained deep insights into reservation management, including optimizing room inventory, coordinating with the front office and sales teams, and using reservation systems effectively to ensure smooth operations. I have learned that attention to detail is not just about accuracy in bookings, but also about anticipating guest needs and creating memorable experiences even before they arrive.Mentoring and guiding junior staff has been one of the most rewarding aspects of my work. It has taught me leadership through collaboration, effective communication, and the significance of building a motivated, skilled team that works together to deliver exceptional guest service.I have also developed skills in analyzing reservation reports and forecasting trends, which has given me a better understanding of how strategic planning and proactive decision-making can improve occupancy and revenue. Upselling rooms and packages, resolving guest concerns, and personalizing guest experiences have reinforced my ability to balance business objectives with genuine care for each guest.Above all, this role has instilled in me the value of empathy, patience, and consistency. Each booking is more than just a transaction; it’s an opportunity to create an experience that guests remember and cherish. I am grateful for the learnings, challenges, and opportunities that this role has provided and look forward to continually growing in hospitality, service, and leadership.
Education
Govermnet Girls Inter Collage Ramnagar Nainital
Senior Secondary School , Physical Sciences
2016 — 2016
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