Chandra Prakash Avula

About Chandra Prakash Avula

Business Analyst with 4+ years of IT experience in architecting, building, and owning large-scale developer tools and self-service CRM platforms and cloud environments across multiple industries like Healthcare, Retail, and Construction management. • Strong Knowledge of UML, FRS, and proficient in creating Use Cases, Sequence Diagram and Collaboration Diagrams, Activity Diagrams, Class Diagrams etc. • Used SOA techniques to define IT infrastructure to allow different applications to exchange data and participate in business processes. • Experienced in creating User stories and Epics to translate complex business requirements into actionable tasks and insightful dashboards. • Experienced in understanding existing legacy structures, systems and process pricing, design and help features. • Experienced in designing and implementing sales processes and service modules using salesforce sales cloud. • Linked business processes to organizational objectives, performed critical path analysis and identified road blocks and opportunities for business process improvements. • Worked closely with stakeholders to troubleshoot and resolve issues in a timely manner. • Proactively monitored daily salesforce jobs to identify potential issues. • Created data mapping documents to provide details regarding objects/ tables and fields to be used for reporting purposes. • Created dashboards for sales teams, management individuals and business partners using tools like salesforce dashboards, PowerBI and Looker studio. • Managed teams with size 10 to execute proof of concepts (POC) and discovery phase demos. And worked with cross functional teams to deliver features. • Experienced in GAP analysis, Business process Re-engineering, Ad-Hoc Analysis to check existing systems infrastructure with the new business requirements. • Led UAT by creating Bi-directional Traceability Matrix and also used Requirements & defects Traceabilities to manage and run projects management activities. • Integrated Open AI’s Chat GPT with salesforce allowing both internal users and partner users to access AI within the platform. • Experienced in Prompt Engineering to build functional prototypes using tools like cursor ai, builder io. • Integrated and automated tasks with tools like zapier and mulesoft. • Extensive knowledge in all Phases of Software Development Life Cycle (SDLC) with methodologies such as Waterfall, Agile/Scrum methodologies, and other best practices with specific focus on the build and release of quality software.

Experience

1. Programming Analyst

   One Algorithm

   Mar 2024 — Present · Malvern, PA, US

   Gathered and analyzed business requirements through stakeholder interviews and workshops, creating BRDs, FRDs, and Acceptance Criteria for a scalable CRM solution.• Conducted gap analysis and process mapping, optimizing CRM workflows and increasing user adoption by 18%.• Led User Acceptance Testing (UAT), ensuring 100% alignment with business requirements before go-live.• Managed end-to-end project delivery using Agile and Kanban in JIRA and Confluence, meeting all KPI and quality benchmarks.• Created landing pages using Salesforce Digital Experience Cloud to capture and convert leads.• Configured Salesforce Sales Cloud to streamline CPQ (Configure, Price, Quote) management and improve sales operations.• Designed lead-source-specific contact forms to identify, segment, and route prospects effectively.• Built lead scoring strategies to prioritize high-value opportunities and filter out junk leads.• Implemented lead assignment workflows using queues, assignment rules, lead inbox, and round-robin strategies.• Integrated third-party applications like DocuSign and One-flow to automate contract management with digital signatures and signing order rules.• Configured Salesforce Service Cloud to enhance customer-centric case management for B2C organizations.• Developed a Partner Portal to manage employee login and optimize operational costs through a streamlined application interface.

Education

• Vel Tech Technical University

  Bachelor of Engineering - BE

  2017 — 2021

• Webster University

  Master of Science - MS

  2023 — 2024