Chandra B

About Chandra B

A success-oriented facilitator of between business systems and information technology with 7+ years of diverse experience in Information Technology with a focus on ITSM/ITIL with working Knowledge on various IT Services and Web Development. • An efficient, committed and detail oriented ServiceNow Developer with 5+years of diverse experience in ITSM, CMDB and Designing, Configuring, Administration, Scripting, Customization, Deployment, and Integration of the ServiceNow platform.• Experience includes advanced knowledge, understanding and implementation of ServiceNow ITSM, CMDB, Discovery, Orchestration and Service Catalog solutions with best practices and industry trends. • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients.• Worked on Discovery and setting up mid servers and checking for the connectivity, expertise in troubleshooting Discovery and maintaining data accuracy of CMDB.• Expert in creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Process.• Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data policies, Client scripts and worked on transform maps, data sources and different transform scripts for data loads and management.• Expertise in Incident Management, Problem Management, Knowledge Management, Asset Management, Change Management and Service Catalog.• Worked with various stages of Integration and MID Servers • Conceptual and strategically analytical with an ability to understand information system and thoroughly analyze and address business needs.• Configured Applications using Service-Now tool for ITIL Management with strong understanding of ITIL V3.

Experience

1. Servicenow Developer

   USAA

   Dec 2022 — Present · Raleigh, NC, US

Education

• Sathyabama University

  Bachelor's degree

  2013 — 2017