Chandni Patell
Product Leader | FinTech | HR Tech | Saas | Analytics
- Role
- Principal Product Manager - Time and Attendance at Amazon
- Location
- Sunnyvale, CA, US
- LinkedIn followers
- 500 followers
About Chandni Patell
Product leader with 13+ years’ experience at Amazon, PwC, and Banks, driving $100M+ in revenue through B2B SaaS products. Led 0-to-1 initiatives increasing revenue by 40%. Proven expertise in defining product vision and strategy. Core Competencies:Product growth, Product Strategy & Road mappingCross Team collaborationTechnical Product ManagementSaaS & B2B Product DevelopmentAPI IntegrationAgile Methodologies & LeadershipUser Experience & Customer-Centric DesignMarket Analysis & Competitive IntelligenceData-Driven/KPI Decision MakingSecurities Lending and Derivatives ExpertiseGo-to-Market Strategy/Product Marketing & PositioningClient Engagement & Incubation
Experience
Principal Product Manager - Time and Attendance
Dec 2021 — Present · Sunnyvale, CA, US
Led the build out of end-to-end punch to pay experience for Amazon employees collaborating across 16+ engineering and product domain teams. This included time capture via Punch devices, self-service via AtoZ mobile/web, Time off and absence tracking features.• Reduced customer resolution time from 8 hours to 14 minutes by launching chat, voice, email and case management product via MyHR, AWS Connect and Salesforce Panorama. • Launched a new product USC (Unified Service Central) for Time and Pay customer services agents to solve workforce HR issues in one unified tool, increasing agent productivity by 30%. • Streamlined 70% of customer contacts via self-service channels by deprecating, deflecting and consolidating contacts to strategic interfaces, and adding automation to ingresses and enabling self-service.
Education
Columbia Engineering
Master's degree, Operations Research
2008 — 2009
Manipal Institute of Technology
BE, Electrical
2002 — 2006
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