Chandni Khan

About Chandni Khan

As an experienced professional in both Incident Management and Customer Success, I bring a unique blend of skills and expertise to ensure efficient incident resolution while driving customer satisfaction and success. With a proven track record in managing critical incidents and building strong customer relationships, I excel in delivering exceptional service and minimizing business impact. In my role as an Incident Manager, I have successfully led cross-functional teams through the incident response process, ensuring effective communication, coordination, and resolution of high-priority incidents. I am well-versed in incident management frameworks, such as ITIL, and possess a deep understanding of incident prioritization, escalation, and post-incident analysis. I thrive under pressure, maintaining composure while making critical decisions to mitigate risks and restore services promptly. In addition to my incident management skills, I have a strong background in Customer Success. I have a proven ability to understand customer needs, build strategic relationships, and drive customer adoption and retention. Through effective account management and a customer-centric approach, I have successfully nurtured long-term partnerships, resulting in increased customer satisfaction, revenue growth, and customer advocacy. My experience in both Incident Management and Customer Success enables me to bring a holistic approach to my work. I understand the importance of effective incident resolution in maintaining customer trust and loyalty. I proactively identify opportunities to enhance service quality and customer experience, collaborating with cross-functional teams to drive process improvements and deliver exceptional results. With excellent communication, problem-solving, and leadership skills, I am adept at guiding teams through complex incidents and ensuring seamless customer interactions. I am highly adaptable and thrive in fast-paced, dynamic environments, where I can utilize my technical expertise, interpersonal skills, and customer-focused mindset to exceed expectations. As an Incident Manager and Customer Success professional, my ultimate goal is to ensure customer satisfaction, minimize business impact, and drive long-term success for both the organization and its customers. I am seeking new opportunities to leverage my skills and contribute to an innovative company that values excellence in incident management and customer-centric practices. Let\'s connect and collaborate to achieve exceptional results together.

Experience

1. Customer Success Associate

   Rackspace Technology

   Sep 2022 — Present · Gurugram, IN

Education

• SRMS College of Engg. & Tech, Bareilly

  Bachelor of Technology, Information Technology, 81.9%

  2015 — 2019