Chandni Biswas
Escalation Specialist @Capgemini
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WORK HISTORY
Escalation Specialist @Capgemini
Promoted as Complaints Handler Expert and Escalation Specialist
EDUCATION
Maharaja Manindra Chandra College
Bachelor of Arts - BA, journalism & mass communication
Shoolini University
Master of Business Administration, Human Resources Management/Personnel Administration, General
Shoolini University
Master of Business Administration, Data Analysis
ABOUT CHANDNI BISWAS
about me - With over 7 years of diverse experience in Customer Support and Recruitment, I bring a strong blend of client service, technical hiring, and performance-driven support operations.From managing high-volume ticket resolution in captive processes to delivering top-tier IT talent through precise sourcing and interview coordination, I’ve consistently exceeded expectations. My background includes:Achieving AHT and CSAT KPIs across domestic and international supportActing as Subject Matter Expert (SME), mentoring peers and improving team knowledgeLeading end-to-end recruitment cycles in high-pressure environmentsUsing CRM tools like Avaya and internal portals with efficiencyI thrive in dynamic environments where customer experience, process improvement, and relationship building intersect.
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